The international patient experience goes far beyond clinical care—it encompasses the entire journey, from pre-arrival communication to post-treatment follow-up. In this session, leading hospitals that have achieved the gold standard “Global Healthcare Accreditation” (GHA) will share actionable strategies and insights to help healthcare organizations deliver seamless, culturally sensitive, and patient-centric experiences for medical travelers.

Key takeaways include:

• Pre-Arrival Excellence: Building trust through effective communication, personalized care plans, and efficient coordination with international patients and their families.

• Culturally Competent Care: Strategies for ensuring sensitivity to cultural, religious, and language needs throughout the care continuum.

• Holistic Journey Management: Enhancing the patient experience at every touchpoint, from travel logistics and accommodation to in-hospital navigation and discharge planning.

• Post-Treatment Follow-Up: How to maintain relationships and ensure continuity of care with international patients after they return home.

• Accreditation as a Differentiator: The role of GHA accreditation in validating quality, improving patient confidence, and building a competitive edge in the global healthcare market.

• Real-World Examples: Case studies of healthcare organizations that have transformed their international patient programs with measurable outcomes.

This session is essential for hospitals, facilitators, and insurers seeking to raise the bar for international patient care, improve patient satisfaction, and drive growth in medical travel.

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